The rate of change is accelerating faster than ever. If we can’t get our people aligned and passionate about our purpose, our customers and working well together, we’re simply not going to be able to compete. That’s why creating and managing team and organisational culture has become an essential focus for senior executives, middle managers and people leaders of all kinds.
No matter where you sit in your organisation, you need to work out how to future-proof yourself and your team and make sure your culture supports your strategy.
Your culture is changing right now whether you’re actively managing it or not. If it’s currently happening by accident, now’s the time to figure out how to make it deliberate. The upside potential is enormous. If you get it right, your people will unite in a mission to delight your customers and everything will be faster, easier and more fun.
Fiona has spent many years in senior roles in corporates and consulting to large and small blue-chip organisations in Australia and internationally.
If your organisation needs to become more nimble and responsive; if your people need to work more effectively together; if your leaders need help to build connected, passionate teams; if your culture and strategy are worlds apart or you want to future-proof yourself, your team or your organisation – you and Fiona should chat.
You need a funny, warm and authoritative speaker for your next event and want your people to be challenged to think more deeply about the way they work together, what culture is and isn't and how to change it together. You're creating an event that will stay with your audience long after the applause has died away. There will be a blend of laughter and learning. There may even be singing. Really.
You know your team needs to co-create their culture so they own and drive it as much as you do. You also know that a one-off event is a great start but won't be enough on its own and want a proven way to keep nudging your team culture in the right direction. You want a team that works at the speed of trust, have got each other's backs and can have some fun along the way.
You've recently been promoted (or promoted someone great) and want to set yourself (or them) up for success. No matter what leadership development has happened in the past, the challenges at this time are unique. Fiona is a sought-after executive coach who works with leaders promoted into their most senior role to date, providing tailored support during this important transition.
New teams are forming at a faster rate than ever before. It's crucial to set up the team culture well if you want to get to trust and high performance in record time. You know it's a false economy to skip this crucial step in future-proofing your team and its performance. You need to understand each other's styles, be aligned on purpose and have a clear vision of what success looks like.
You normally thrive in a fast-paced environment, but lately you've been feeling like that guy at the circus spinning the plates on the sticks. You need help to press pause and get some time back to think. You want to move from overwhelmed and exhausted to confident and courageous. This slimmed down coaching program is exclusively for those who are self-funding.
You're having some people-related challenges and need to figure out how to tackle them. You'd love to chat to someone who has seen a huge range of issues and can give you some ideas.
You need to support your leaders to have greater impact, to inspire your people to work together to delight your customers. You need a solution that fits your situation.
Fiona’s dynamic approach to engaging the business in the process of cultural change ensures everybody gets on the same page. Advocacy for change from within the business builds momentum and Fiona gets the connections really well, and that’s the key. Delivering key messages and engaging with the leaders to get them to help build the 'moment' is a great and rare skill.
Steve Tucker, Chairman Koda Capital, Executive Chairman Prodigy Investment Partners
I can’t speak highly enough of Fiona and the impact she has! Commercial in her approach, she’s an absolute guru on culture change and how leadership teams can pull this lever in a variety of ways to drive growth/profitability as well as employee engagement and employment brand. Her secret weapon is her disarming nature coupled with an ability to draw spot-on insights during conversations or team interactions, wrapped up by her deep knowledge on culture change - both theoretical and from practical experience. I wouldn’t hesitate to recommend Fiona as a leading culture change consultant.
Claire Hopkins, General Manager, Delivery and Partnerships, RMIT Online
Fiona provided us with exceptional support in transforming our culture to support our new strategic direction and integrated operating rhythm. The outcomes for our team have been outstanding and enduring.
Magnus Gittins, Director, AGSM Executive Education
Fiona drove the culture diagnostic for Monash College and very effectively engaged our executives and Board in the process. The result has been used ever since to guide our strategic planning and priorities. She expertly designed and facilitated the strategic planning retreat for senior leaders and the annual leadership and strategy day for all people leaders. She’s a compelling presenter who combines deep expertise with warmth and authority to ensure every participant was motivated to take action. She has played a key role in the shift of our culture.
Julie Coleman, Executive Director People & Culture, Monash College
Fiona’s keynote at our annual conference was engaging, meaningful and fun for our delegates. They had a laugh and a chance to reflect on the culture they’re building at the same time. Just what we’d hoped for.
Anne-Maree Kliman, President, Victorian Principals Association
It was great to see Fiona’s keynote at the VPA annual conference. She got the whole room singing and laughing as well as giving us some really valuable insights into how culture works and how we can change it. I would recommend her for anyone looking for a speaker who can deliver a combination of meaning and fun.
Malcolm Elliott, President, Australian Primary Principals Association
Fiona brings a truly collaborative approach and helps organisations stay focused on the most important strategic and commercial outcomes.
Paul Carter, Chief Customer Officer, Consumer and Wealth, BNZ
Fiona’s coaching has helped me significantly in my role. She is empathetic and compassionate and combines that with great business acumen. Because she has been a senior leader, she knows what it’s like to be in my position. She has helped me to work more on my business than in it, which is helping me and helping my team. I particularly value the opportunity to work through real life business scenarios, apply her tools and reflect on the results. I always feel great after a session with her.
Kylie Maxwell, Executive General Manager, AHS Hospitality
I worked closely with Fiona Robertson leading a major capability and people change journey at NAB. Fiona is passionate about enabling sustainable culture change and is able to engage and inspire leaders and colleagues to aim high and deliver results in practical value-adding ways for customers. An intensely values driven leader and change agent, Fiona has the commitment, conviction and authenticity to spark and sustain meaningful change aligned with an organisation’s strategy.
Paul Freeman, Chief Executive Officer, Medfin Finance
Fiona brings a unique combination of empathy, adaptability and experience into her approach to truly making a difference in designing and leading outcomes in complex environments. One of the best change agents I’ve ever worked with.
Monica Klyscz, Global Head of Property, BHP
Fiona is one of a very rare breed, a genuine change agent. She is courageous and pure of intent when it comes to inducing genuine and positive change in organisations, teams and individuals. And always with great energy.
Andrew Howard, Chief Operating Officer, Rest Super
I thoroughly enjoyed working with Fiona. Her practical insights into what drives behaviour and how to inspire action were invaluable. Fiona blends a deep understanding of corporate culture with commercial needs and strategy which takes culture into the realm of the every day tool rather than the academic approach taken by the more ‘academic' consultants. Highly recommended for anyone who wants a commercial approach to culture change.
Ben Dunn, Chief Marketing Officer, Daisee
Fiona is one of the rare people you come across in your career who truly inspires. She has an instinctive understanding for where people are at which is matched with an equal amount of genuine caring. She asks the hard questions and challenges you to go deeper and harder to find solutions you never thought possible. She is smart, insightful and engaging and she absolutely delivers absolutely all the time. Spending time in her company is worth every moment.
Allison Robison, General Manager, Employee Transition, National Australia Bank
Fiona was a wonderful coach for me as I entered a new leadership role. I went from feeling pretty overwhelmed to being able to see patterns in my behaviour and the behaviour of my colleagues and team that I simply hadn’t been aware of before. Fiona’s warm and personal coaching made it so now I can’t un-see those patterns and the frameworks she shared make my working life easier every day. She really helped me to grow as a leader, which has been great for me and the people I work with. I would recommend her for anyone who needs to stop and see what’s going on under the surface. And we had some good laughs along the way too!
Joyce Seitzinger, Learning Design Director, RMIT Online
I’ve had the pleasure of working with Fiona Robertson in a number of settings over a dozen years. Fiona has a remarkable capacity to bring people together to work through even the most complex and ambiguous of challenges, to drive shifts in culture supporting execution of strategy. She is an engaging and stimulating colleague, presenter and facilitator, and establishes strong and effective working relationships with people at all levels of the organisations with which she works. Fiona is a holistic thinker, deeply committed to the work she does with her clients and is able to sustain herself and others through the inevitable twists and turns of making organisational progress.
Jon Eddy, Culture, Leadership Development and Team Consultant
I enjoy working with Fiona, not only because she is a great person but because she makes data-driven decisions. It’s not hard to reinforce the notion that an organisation needs a culture that will enable the strategy. What Fiona seeks to do is measure an organisation’s culture so that she can engage senior leaders in discussions based on tangible changes needed. I have seen Fiona do this to great effect at NAB to understand the culture now, where it needs to be in the future and the steps required to get there.
Dr Colin Couzin-Wood, Principal Consultant, Right Management
Fiona is an experienced and effective management consultant. She truly understands people, their behaviour and the drivers that enable cultural change. Fiona has successfully delivered purpose driven strategies that have shaped organisational culture. I have witnessed first-hand Fiona’s passion and drive when engaging with a large audience to spark intrigue and excitement. Her ability to influence senior executives to lead and demonstrate the required behaviours for cultural change has resulted in the successful implementation of sustained changed behaviours and practices.
Patrick Harrop, Senior Consultant, Portfolio Strategy Commercial Property, National Australia Bank
Having worked with Fiona on several large scale transformation projects, I am always impressed by her deep commitment to understanding the culture of an organisation by quickly and effectively building rapport with key players. Through building strong relationships, analysing feedback and checking climate, Fiona successfully makes solid recommendations that advance company culture whilst aligning with strategic drivers.
Caroline Boyce, Senior Workplace Strategy Consultant, Lendlease
I’ve worked with and known Fiona for over a decade. She is a thorough professional who distinguishes herself through her expertise in culture change, leadership and what it takes to effectively make change happen, combined with a genuine passion for getting the right strategic outcome for clients.
Graeme Chipp, Partner, Strategic Project Partners
Fiona is an outstanding and highly skilled consultant. I worked with Fiona on several strategic leadership projects in the culture and leadership development space including strategy, board reports, leadership program design, engagement and culture surveys. She also designed and facilitated several strategic leadership off-sites with our senior team which were highly successful. Fiona is a seasoned professional who develops strong stakeholder relationships, trust and confidence quickly and delivers high quality business outcomes. I would wholeheartedly recommend Fiona for culture, change, leadership, strategy, facilitation and coaching work.
Sarah Austin, Learning and Organisational Development at Monash College
Fiona's understanding of how certain behaviours drive certain outcomes made her the ideal partner while I was working in corporate communication. In today's environment, organisations need to be more thoughtful and deliberate about culture and Fiona has the knowledge and expertise to help with this.
Kelly Quirke, Corporate Affairs Leader
Fiona is a passionate and relentless leader of change who recognises ecosystems of organisational culture at both strategic and operational levels. She understands the pivotal role culture plays in the execution of an organisation's strategy to achieve commercial success. Fiona understands how important it is to assess, nurture and manage the health of your culture, just as you would any other key asset. Fiona is not one to be daunted by the complexity this challenge, she embraces it. She is a genuine and caring human who is wonderful to work with, and I would jump at the chance to do so again.
Louise Long, Design leader and former Head of Customer Experience, National Australia Bank
I loved my time working with Fiona, her warmth, dedication and professionalism are always a privilege to be in the company of.
Michael Sullivan, Chief Executive Officer at Epoch Financial
Fiona is one of the most generous, genuine, thoughtful, empathic individuals I know. It's difficult to find the words that say enough about her commitment to doing work that makes a difference on an organisational/societal scale. She is highly capable at understanding organisations from many angles with great compassion and optimism.
Dayle O'Brien, Organisational Development, Culture & Design, Leadership, Coaching
What a pleasure it was to have worked with Fiona. I reported to Fiona for a short period of time during an HR transformation and I couldn’t have asked for a better person to provide support, understanding and direction during a period of uncertainty. She sought to understand the team as individuals and made sure that the work they were doing was aligned to their strengths and career interests. Fiona was comfortably able to work through ambiguity with excitement and passion and showed genuine dedication to NAB's cultural transformation. She’s one of a kind!
Carly Arkinstall, Senior Manager, Psychologist, Talent, Leadership & Capability at National Australia Bank
I reported directly to Fiona whilst working in the Culture team at NAB. Fiona's thought leadership in this space and passion to drive cultural change in organisations was evident in all that she did. Fiona was excellent at communicating and 'bringing people on the change journey' in a way that made sense to them. As a leader, Fiona was supportive and collaborative and I thoroughly enjoyed my time working with her!
Victoria Patten, People Team at National Australia Bank
I’ve found massive value in what Fiona has done for us today. We wouldn’t have been able to have a workshop of this quality without Fiona because she’s very objective in what she does and she can jump in and understand our business very quickly.
Soyun Punyadasa, Director at CMP Consulting Engineering Group
Fiona did a fantastic job of engaging my team on our away day. She shared some really practical frameworks and tips and we all came away knowing exactly how we would tackle the next phase of our work - as well as what was important to ensure we were communicating with real impact. If you’re looking for a knowledgeable and professional guide for a team event, Fiona is just what you need. And the icebreaker she led gave us all a great laugh. It was engaging, fun and insightful. I have received glowing reports from team members from the session, with everyone commenting how much they enjoyed it.
Xenia Haysom, Director Professional Placements, Swinburne University of Technology
Fiona is a really great presence. She is able to command attention and hold an audience, but with a relaxed manner. Over the day she created activities, breaking the group into small focussed teams to workshop ideas. I like the way she was able to interact with the teams to create perspective and generate new thinking.
Greg Chalmers, Director at CMP Consulting Engineering Group
I have really loved working with Fiona and have learned so much from her experience and wisdom. My manager tells me he is delighted with the changes I’ve made and has received lots of positive feedback from others. I would recommend Fiona as a coach to anyone who wants to become a better leader.
Janet Bourke, Deputy Chief Financial Officer, Slater + Gordon
Fiona is one of the best Organisational Development practitioners I have ever met and her experience and expertise is outstanding. Her abilities as a coach, sounding board, facilitator, speaker and Organisational Development leader are exceptional in my view.
Jane Barker, Head of People & Culture, Transport Accident Commission
It was excellent to have Fiona facilitate a whole day workshop on designing and creating a preferred culture for our school. Working with the Executive Team she did a masterful job of drawing out the wisdom of the team and helping us organise our thoughts so that we came away with complete clarity about where to focus our efforts. I’ve already incorporated the key themes in my all staff address and it's cascading effectively down through the layers. I can recommend her to anyone wanting help to isolate the culture shifts that will make the biggest difference.
Vincent Feeney, Principal, St Francis Xavier College
"It was excellent to join Fiona to moderate the panel after her keynote address at the recent Women in Water Directors Network event. She brought a fresh perspective and gave us a new way to think about culture. We’ve had an enormous amount of positive feedback from attendees about how valuable and interesting they found the session."
Fiona Rowland, Non Executive Director, Melbourne Water
The key to building value in organisations is linking strategy with culture. Strategy without culture is a car without an engine. Fiona helped our organisation make that connection explicit, realistic and practical.
Evan Dwyer, Chief Executive Officer, RedZed
I have been delighted to complete Fiona’s ‘step-up executive coaching’ program. Fiona supported me in transitioning into my most senior role with a new focus on culture. Her vast experience and expertise, embedded use of diagnostic tools and (most importantly) her warmth and insight provided me with enormous support and set me up for success. I highly recommend Fiona and her coaching program.
Ellen Hooper, Associate Director Capability and Culture, Monash College
"Fiona’s presentation was great. The topic of culture was important, helpful, relevant and thought-provoking. She’s an extremely knowledgeable speaker and one I really enjoyed working with as Chair.”
Michael Stillwell, Director Stillwell Motor Company and Syndicate Chair CEO Institute.
“Fiona’s presentation at the CEO Institute was one of the best I’ve seen in many years. I took copious notes and would recommend her as a speaker to anyone who is interested in learning more about the way culture really works in organisations. You won’t be sorry.”
David Danzinger, Managing Director Pilbeam Living
"I wanted to drop you a line and say how good your presentation was. Workplace psychology plays a major role in how we deliver for our clients and your presentation was on point and well received.”
Jared Wade, CEO of A1 Office